Terms

Free Shipping ( Orders will ship Same day)

Catalina Rugs is proud to offer free shipping and shipping insurance on all our Hand Knotted Persian Rugs and Oriental rugs!  Check below for a quick rundown of how this works, and what to expect as you enter the fulfillment process.  We are always available to answer any questions you might have.

1) What are your free shipping options?
Catalina Rug prefers FedEx Basic Ground for security and consistency.  All orders via Basic Ground shipping are 100% free, including full purchase price insurance, anywhere in the lower 48 states of the United States only, therefore not including Alaska and Hawaii..

2) What if I want to get my rug faster?
We give our customers plenty of options, including access to all expedited FedEx options, including Express Ground, Second Day Air, and Next Day Air shipments.  Please note that only Basic Ground is covered through our free shipping and insurance policy.  All other options are priced according to weight.

3) Do you ship to APO/PO Boxes?
Because of their oversized nature, we cannot ship our products to APO or P.O. Box addresses.

4) How long does shipping take?
FedEx Basic Ground usually arrives within 5 business days of processing.  Consignment orders held in overseas inventory may take longer to arrive.

5) Can I track my order while in shipment?
Of course!  Once you have completed your purchase, you’ll get a confirmation email from CatalinaRug.com. When your order ships, we’ll send you all of the shipping/tracking information.

You can also log in to CatalinaRug.com to check the status of your order at any time.  From the homepage of the site, select My Account at the top of any page and enter your email address and password. Check “ORDERS,” and then “ORDER STATUS” to track your purchase.

6) How is my rug packaged for safe shipment?
Your rug arrives tightly and carefully wrapped to preserve it during its journey from Catalina Rug to your door.  We take every possible precaution to ensure the product you receive is in pristine condition.

7) What happens if my rug is damaged or lost while in transit to me?
Because of the way our rugs our packaged, and because of our longstanding relationship with FedEx, damage or loss during shipment is extremely rare.  In the exceptional case where something occurs, we do everything in our power to minimize your inconvenience.  Full insurance coverage is provided by Catalina Rug to cover the cost of any losses.]

8) I just unwrapped my rug, and I see slight folds and creases.  How do I get rid of them?
Because your rug has been folded/rolled tightly for safe and efficient transport, in some cases the rug may curl along edges, or show creases along the folds. Never fear:

To eliminate curling, simply place something heavy (but safe!) along the curling edge, such as a stack of books.  After a few days, the rug will lay flat, as it should.  To rid your rug of creases, simply place the rug where you want it and allow regular foot traffic to flow over.  All creases will vanish within a matter of weeks.

9) What if I don’t like the rug after I receive it?
We stand behind every single rug we sell.  Your satisfaction is completely guaranteed.  If for any reason you are not 100% satisfied with your purchase, just return it within 30 days of purchase and we’ll exchange it or refund the purchase price, whichever you prefer.

 

Same Day Shipping

Orders placed before 1.00 pm PST Monday thru Friday are shipped on the same day. Orders placed on Saturday or Sunday are shipped on Monday.

Free Padding

We provide custom sized pads for free with every rug, with the exception of Kilim Rugs.  These thick, comfortable polyester/vinyl cushions are the standard in handmade rug care, guaranteed to last for ten years of safe, comfortable, fire-resistant use without flattening or wearing out.

Every pad we ship is cut to size to match your rug perfectly.  Just another great advantage of coming to Catalina Rug for the finest antique rugs in the world.

Proper handmade Oriental rug care means anchoring your rug in one place and providing a foundation free of bumps and scratches.  The best way to protect your rug is by using a pad, which can save your Persian rug from the constant crushing of hard floors and harder shoes.  As an added benefit, a pad also gives your rug a soft, luxe feel that’s easier on the feet.

Free Padding
Free Padding

Free Returns On All Rugs

Catalina Rugs is proud to offer free  Returns on all our Hand knotted Persian Rugs and Oriental rugs!  Check below for a quick rundown of how this works

  1. No minimum purchase is required to receive Free Returns.
  2. Free Returns is available to delivery addresses in the lower 48 states of the United States only, therefore not including Alaska and Hawaii.
  3. If you are not satisfied with your purchase, return the product(s) in original condition and in the original packaging or a comparable packaging for a full refund in accordance with our 30 day returns policy. Any product(s) that have been damaged or otherwise altered after delivery will not be accepted for return.
  4. Eligible product(s) must be returned with Catalina Rug’s FedEx account, so please contact our Customer Service to arrange the return shipping.
  5. Catalina Rug will process your return and issue a full refund with no deduction for shipping after receiving your return of the product(s). Also no restocking fee will be charged for the  return product(s).

30 Days Money-Back Guarantee

We want you to be fully satisfied with every rug that you purchase from www.CatalinaRug.com. If you are not satisfied with your purchase, we will gladly reimburse you a full refund in the form of either money back or store credit, which ever you prefer.  All you have to do is return the item in its original condition within 30 days of purchase.

Please Note: It can take 3-5 days for a credit to appear on your account, or 5-7 days to receive a refund check.  No Sales tax ( except for California )

100 % Satisfaction Guaranteed

Your satisfaction is our priority, period.  If for any reason you are unhappy with the rug you have received, simply return it in the same condition within 30 days for a full refund.

 

The Lowest Oriental Rug Prices in the U.S. Guaranteed.

Customers often ask us why our rugs are so competitively priced.  The answer is simple: we are experts in the art, craft and market for Persian and Oriental rugs.  As lifetime students of the trade, we know exactly where to find the best deals and superior quality.  Our longstanding success in this field has also granted us exceptional purchase power.

What does this mean in practice?  We source rugs from vendors large and small, and we travel the world to inspect every item in person.  Because of our considerable depth and knowledge in the many details of rug making – materials, designs, symbols, knot types, origins and pedigrees – we are able to negotiate outstanding prices from the finest weavers in the world.  Many of these artisans tell us they are proud to deal with an American company that truly understands how handmade rugs are created.

Our prices reflect generations of close ties with the finest Oriental and Persian rug artisans.  We urge you to compare our prices with anyone else’s, and to contact us if you have any questions at all.

Methods of payment

We accept Visa, Master Card, American Express and Discover Card, as well as International money orders in US dollars, PayPal, and corporate checks.

Delivery

Shipping is now free to the US except AK & HI. and we are proud to use Fed Ex as our preferred shipping provider. For all other orders, shipping and any applicable customs and duty charges will apply. . Please note that we cannot combine shipping of multiple orders going to the same address. We regret that we are unable to ship to PO Boxes or an APO address.

Returns

Catalinarugcom stands behind the products we sell. If you are not 100% satisfied with your purchase, return it for a refund of the cost of the rug.
To return rugs, follow these simple steps:

  • Email or call us within 30 business days of the purchase of your rug.
  • When you contact us- all information will be taken and an email will be sent to you with return information.
  • Repackage the rug in its original packaging or equivalent.
  • Please follow the return information sent to you in the e-mail.

Damage

If you find that your shipment shows visible signs of damage on receipt, please attempt to open it in the presence of the driver. If the contents of the package are damaged due to shipping process, make sure to document that on the shipping manifest. Damage due to shipping must be reported within 7 days. Contact us immediately so that we have a record of the problem and be sure to retain all packaging materials. If possible, take a photograph of the damaged package, as this can assist in the claims process.

 No Sales Tax

Taxes are not charged if your order’s billing and shipping address are outside of California. Orders that are shipped to California or orders with a California billing address are subject to a sales tax of 9%.

Privacy Statement

Protecting your privacy is very important to Catalinarug.com. Any personal information you provide will be treated with care, and subject to our Privacy Policy, will not be used or disclosed in ways to which you have not consented. To learn how Catalinarug.com collects, uses, and discloses the personal information you may provide while using our site, please visit privacy policy.

Arbitration Clause

We further agree that any dispute or claim in Law or equity arising between us out of this Agreement or any resulting transaction, tortious conduct or services provided hereunder including the determination of the scope or applicability of this agreement to arbitrate,  shall be decided by neutral, binding arbitration conducted pursuant to the  ARC or ADR Arbitration rules, as the case may be,  upon the written request of one party after the service of that request on the other party. The arbitrator shall be a retired judge or justice, or an attorney with at least 5 years of trial or judicial experience, unless the parties mutually agree to a different arbitrator, who shall render an award in accordance with substantive California Law. The arbitration shall be administered at the option of the buyer by ADR either Services, Inc. (ADR). or Alternative Resolution Centers LLC (ARC).   The parties shall have the right to discovery in accordance with California Code of Civil Procedure §1283.05. In all other respects, the arbitration shall be conducted in accordance with Title 9 of Part III of the California Code of Civil Procedure. Judgment upon the award of the arbitrator(s) may be entered into any court having jurisdiction. Interpretation of this agreement to arbitrate shall be governed by the Federal Arbitration Act. The fees for binding arbitration shall be divided equally between us.  The sole and exclusive venue for the arbitration and any legal dispute shall be Los Angeles County, California.  The prevailing party in any action or proceeding arising out of or to enforce any provision of the Agreement will be awarded reasonable attorneys’ fees and costs incurred in that action or proceeding or in the enforcement of any judgment or award rendered.

By agreeing to terms and conditions, the parties hereto confirm that they have read and understand that foregoing two paragraphs regarding arbitration and, where indicated, voluntarily agree to binding arbitration.  In so doing the parties voluntarily give up important constitutional rights to trial by judge or jury, as well as rights to appeal.