Privacy Policy Privacy Policy

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our Web Site. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.

Your Consent.

By using the Web Site, you signify your consent to’s collecion, use, and disclosure of your personal information in accordance with this Policy.


What information we collect.

We collect personal information such as your contact information (name, e-mail address), billing/shipping information  or in some cases your personal preferences product wish-lists, hobbies, likes and dislikes relating to the products we may sell. When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects click-stream information such as the address (or “URL”) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

When we collect information.

While shopping or taking advantage of services available at we may ask that you provide certain information about yourself. For example, we request personal information when you set up an account online, purchase products or services, participate in a promotion or survey, contact with a question or concern, or participate in other activities. In addition, when using our Web sites, our servers may collect click-stream information as described above. may also use third party providers of customer information to improve the accuracy of our customer database, to increase our understanding of our customers or to identify potential customers.

How the information is used.

We use the information you provide in order to 1) fulfill requests for products, services or information, 2) provide customer services, 4) administer promotions, 5) offer new products and services, 6) measure and improve the effectiveness of our Web sites, our marketing endeavors or our services and offers, 7) tailor our online offerings to your preferences, 8) administer surveys, 9) send marketing communications or 10) other business purposes.


Cookies and other Technologies
A cookie is a small data file that a Web site may send to your browser and which may then be stored on your hard drive. Our Web sites use cookies to simulate a continuous connection —cookies let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself. No personally identifiable information is stored in these cookies.

Our Web server automatically collects the address of the Web site that you came from before visiting our site, which browser you used to view our site and any search terms you have entered on our site.

Our Web site may also use other technologies to track which pages on our Web sites our visitors view. This non-identifiable click-stream data helps us understand how visitors use our Web site.

Our Web site may use  Remarketing with Google Analytics to advertise online.  Third-party vendors, including Google, may show our ads on sites across the Internet. Catalina Rug and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.

Catalina Rug and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our web site.

Our Web site uses data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics.

Third Party Service Providers
Our Web sites may use third party service providers to serve ads, send e-mails and analyze Web site traffic on our behalf. These companies may use technologies similar to those outlined above to measure the effectiveness of ads and e-mails. They may also use information about your visits to this and other Web sites so that we can provide advertisements about goods and services of interest to you. For this purpose, we may also provide these third party service providers anonymous information about your site navigation and purchases.

DOES CATALINARUG.COM SHARE THE INFORMATION I’VE PROVIDED? may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as; fulfilling our customer’s orders, sending marketing communications, delivering packages, conducting research or surveys, sending regular mail and e-mail on behalf of, or processing credit card payments. does not sell or rent customer information to third parties.

From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.

How can I request data deletion?

Effective January 1, 2020, the California Consumer Privacy Act of
2018 (the CCPA) allows consumers who are California residents, upon a
verifiable consumer request, to request from a business:

  • Delete any personal information about the consumer that the business has collected from the consumer;
  • Disclose to the consumer certain information about the personal information that the business collects from the consumer; and
  • Direct a business that sells personal information about the consumer
    to third parties not to sell the consumer’s personal information.

Catalina Rug does not sell any consumer personal information to third
parties. To submit a data access or data deletion request, please contact us at [email protected]
or 1-800-516-9373. Please note that these requests apply only to
information that Catalina Rug holds as a “controller.” Please note that you must verify your identity and
request before Catalina Rug will process your request. You may be required
to provide email confirmation or other information in order for us to
verify your identity.

Under certain circumstances, you may designate an authorized agent to
make a request on your behalf. In order to designate an authorized
agent to make a request on your behalf, you must provide a valid power
of attorney, your valid government issued identification, and the
authorized agent’s valid government issued identification to allow
Catalina Rug to verify that the agent is authorized to make the request on
your behalf.


If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing e-mail and direct mail communications from, such as hot deals or special offers, tell you how to stop receiving them.

To opt-out of receiving marketing communications from

1) Follow directions on a marketing e-mail or direct mail communication from us.

2) Call 1-800-516-9373

3) Send an e-mail with your current contact information to [email protected]

If you send an e-mail request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communications you wish to stop receiving. This will ensure we identify you correctly in our systems and accurately process your opt-out request. will take the appropriate steps to implement your request to opt-out. Please note that due to production and mailing timelines, it may take up to 10 business days for e-mails and up to six weeks for direct mail to make the requested change. Until that change takes effect, you may still receive marketing communications from us.

Also, please note that you may still receive business-related communications such as order confirmations, product recall information or other administrative communications.

HOW CAN I UPDATE OR CHANGE MY INFORMATION? wants your information and preferences to be accurate and complete. To update or change your information:

1) If you’ve created an account on, you can update your information after logging into your account.

2) Send a request to [email protected]


We have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.

Safe Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Choosing a Personal Password

When you create an online account on you need to select a personal password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.


We are committed to protecting the privacy of children. We will not knowingly or intentionally collect personal information online from children under the age of 13, and no part of our website is structured to attract anyone under 13.


Because our Web sites and businesses will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

Last revision date: September 2, 2021
If you have questions about our Privacy Policy, e-mail our Privacy Manager at [email protected].