The Hand Knotted Rug Club
Enjoy the full Catalina Rug Experience
EnthusiastConnoisseurPatronCollector
Post-sale Consultation Call✔✔✔✔
Limited Edition Gift✔✔✔✔
Personalized Rug Recommendations✔✔✔✔
Personalized Rug Care Notifications✔✔✔✔
Early Access to Promotions✔✔✔✔
Free Rug Padding✔✔✔
Rug Reservation✔✔✔
Access to Exclusive Collection ✔✔
Extended Returns✔✔
Discount Pass✔✔
Red Carpet Showroom Experience✔✔
Free Professional Rug Cleaning✔✔
Personalized Gift✔
Enthusiast
100 to 2000 knots

Your Benefits

  • Rug recommendations based on your criteria.
  • Rug preview in your room: You can send us a photo of your room, we will photoshop in the rugs of your choice (up to 4 rugs) in to the room. This helps with the selection of the right rug for you room. Upload your photos here.
  • Early Access to Promotions – 48 hours early access

 

  • Catalina Special merchandise with every purchase

 

  • Option to schedule a call to answer all queries you might have over the rug you’ve purchased
  • You can Opt-in for our reminders with care instructions – tailored to your rug placement – when the time is right to rotate, air out or clean your rug.
  • Notifications can be SMS or Emails. 
Connoisseur
2000 to 5000 knots

Your Benefits

  • Rug recommendations based on your criteria.
  • Rug preview in your room: You can send us a photo of your room, we will photoshop in the rugs of your choice (up to 4 rugs) in to the room. This helps with the selection of the right rug for you room. Upload your photos here.
  • Early Access to Promotions – 48 hours early access
  • Early Access to New Arrivals: 5 days early access

 

  • Reserve new arrivals for up to 5 Days

 

  • Free Rug Padding with every rug you purchase
  • Catalina Special merchandise with every purchase
  • Small Kilim Rugs or equivalent value special gift with every purchase
  • Option to schedule a call to answer all queries you might have over the rug you’ve purchased

 

  • You can Opt-in for our reminders with care instructions – tailored to your rug placement – when the time is right to rotate, air out or clean your rug.
  • Notifications can be SMS or Emails. 
Patron
5000 to 10,000 knots

Your Benefits

  • Rug recommendations based on your criteria.
  • Rug preview in your room: You can send us a photo of your room, we will photoshop in the rugs of your choice (Unlimited rugs) in to the room. This helps with the selection of the right rug for you room. Upload your photos here.
  • Early Access to Promotions – 72 hours early access
  • Early Access to New Arrivals: 10 days early access
  • Reserve any rug for up to 3 Days
  • Reserve new arrivals for up to 10 Days
  • Access to invite-only Exclusive Collection. Only you will have access to purchase these exclusive rugs.
  • Extended 45-day return period. Our normal return period covers 30 days, but you will be able to return any rug for up to 45 days.
  • 5% off on any rug storewide. Limited to use once per month*
  • Free Rug Padding with every rug you purchase
  • Catalina Special merchandise with every purchase
  • Large Kilim Rugs or equivalent value special gift with every purchase
  • Exclusive private showroom experience. We will accommodate you exclusively during this appointment time. 
  • Persian hospitality experience including Persian tea and Persian treats
  • You will be invited to participate in our featured client homes which will appear in our monthly newsletter, website and social media.
  • A dedicated call to answer all queries you might have over the rug you’ve purchased
  • You can Opt-in for our reminders with care instructions – tailored to your rug placement – when the time is right to rotate, air out or clean your rug.
  • Notifications can be SMS or Emails. 
  • You can use this along with our Free Rug Concierge (We handle everything including choosing the best expert for the job, negotiation price, logistics, pickup and dropoff), you can now also enjoy the free professional cleaning service.
  • Truly peace of mind and hassle-free. 
Collector
10,000 knots and above

Your Benefits

  • Rug recommendations based on your criteria.
  • Rug preview in your room: You can send us a photo of your room, we will photoshop in the rugs of your choice (Unlimited rugs) in to the room. This helps with the selection of the right rug for you room. Upload your photos here.
  • Early Access to Promotions – 72 hours early access
  • Early Access to New Arrivals: 10 days early access

 

  • Reserve any rug for up to 3 Days
  • Reserve new arrivals for up to 10 Days
  • Access to invite-only Exclusive Collection. Only you will have access to purchase these exclusive rugs.
  • Extended 60-day return period. Our normal return period covers 30 days, but you will be able to return any rug for up to 60 days.
  • 5% off on any rug storewide. Limited to use once per month*
  • Free Rug Padding with every rug you purchase
  • Birthday Gift
  • Holiday Gift
  • Catalina Special merchandise with every purchase
  • Large Kilim Rugs or equivalent value special gift with every purchase
  • Exclusive private showroom experience. We will accommodate you exclusively during this appointment time. 
  • Persian hospitality experience including Persian lunch, Persian tea and Persian treats
  • Private Airport Pickup. We will have a private driver personally pick you up from Los Angeles Airport (LAX) or any other airport within the Los Angles area.
  • You will be invited to participate in our featured client homes which will appear in our monthly newsletter, website and social media.
  • A dedicated call to answer all queries you might have over the rug you’ve purchased.
  • You can Opt-in for our reminders with care instructions – tailored to your rug placement – when the time is right to rotate, air out or clean your rug.
  • Notifications can be SMS or Emails. 
  • You can use this along with our Free Rug Concierge (We handle everything including choosing the best expert for the job, negotiation price, logistics, pickup and dropoff), you can now also enjoy the free professional cleaning service.
  • Truly peace of mind and hassle-free. 
Terms & Conditions
*Except during promotional period and on Exclusive Collection
Know a friend that appreciates fine art like you do?

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Frequently Asked Questions

You’re automatically enrolled into the loyalty program when you make a purchase with us. You’ll be notified via email regarding your membership and its benefits.

The tier advancement depends on the accumulated amount and frequency of your patronage with Catalina Rug. 

Your account will go inactive after 2 to 3 years of inactivity depending on tier.

 

Place a new order with us and your membership will be reactivated starting the day after of your latest purchase.

 

Yes. However, we don’t encourage that because you’ll lose all the special benefits for your next purchase.

 

Please use the same email every time you make a purchase. If you’re ordering manually by phone, please mention your membership or provide your email so we can look up your membership status.

 

Rewards and benefits earned through this Loyalty Program have no cash value, are non-transferable.

Every time you purchase from Catalina Rug, you’ll collect 1 knot per $1 purchase. 

You’ll be notified by email, about your tier and benefits. There will be one membership email update every 6-month. Also, you will be notified by email every time you advance to the next tier.

Please email, chat or call us, if you have any questions about this loyalty program. 

Hand-Knotted Art Homes

Instantly elevate the luxury of your space

 

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Did you know you can now share your perks with a friend?

REFER A FRIEND! They get to experience the same benefits as you do for their first purchase!