[toggle title_open=”1) How can I purchase the perfect rug from CatalinaRug.com?” title_closed=”1) How can I purchase the perfect rug from CatalinaRug.com?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”] Start by using the rug finder and choose your selected price, width, length, and style of rug and press the SUBMIT button.

And To browse more rugs you can select from the CATEGORIES menu on the left hand column.

Once you have found your ideal rug click on the ADD TO CART button to proceed to your shopping cart. If you are already a member simply use your username and password to login. If you are not a member use the registration form to become a member. Fill out the required fields including your shipping, biling, and credit card information. After logging in or becoming a member, you will see your selected rug in your shopping cart. You can edit your cart at this point, continue with the checkout process, or continue shopping. Once ready to checkout, press the CHECKOUT button and review your information on file. If all information is correct confirm you order by clicking SEND AND PROCESS.[/toggle]

[toggle title_open=”2) How does our pricing work?” title_closed=”2) How does our pricing work?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We’re often asked how we can afford to offer these fine, hand-knotted Persian rugs at such affordable prices. The answer is simple… at CatalinaRug.com there are no middlemen. In North America there are generally six to ten layers of middlemen between them and the source of the rug and this adds significantly to the price. Our buy-direct and sell-direct philosophy means that we eliminate most of these middlemen and bring the rug to you at a price lower than the wholesale price most rug dealers pay.[/toggle]

[toggle title_open=”3) What methods of payment does CatalinaRug.com accept?” title_closed=”3) What methods of payment does CatalinaRug.com accept?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]For your comfort & convenience, CatalinaRug.com accepts a wide variety of secure payment methods – both online and off. We currently accept Visa, MasterCard, American Express, Discover, Chaser Check, Wire Transfer, Personal Check, and PayPal.[/toggle]

[toggle title_open=”4) How can I be sure that both my credit card number and personal financial information is kept safe when making a payment to CatalinaRug.com?” title_closed=”4) How can I be sure that both my credit card number and personal financial information is kept safe when making a payment to CatalinaRug.com?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Our secure server software is among the best available today for secure commerce transactions. All information transmitted is first encrypted using a 128-bit SSL (Secure Socket Layer). This is industry standard and offers the highest level of encryption possible, which means you can breathe easy- all communications between your web browser and our site’s servers are always private and secure.[/toggle]

[toggle title_open=”5) How do I view my orders?” title_closed=”5) How do I view my orders?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]From the homepage of the site, select My Account from the left hand side menu and enter your email address and password. A selection of options will be presented, check “ORDERS” or “ORDER STATUS” to track your order.[/toggle]

[toggle title_open=”6) What shipping options are available to me as a CatalinaRug.com customer?” title_closed=”6) What shipping options are available to me as a CatalinaRug.com customer?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]CatalinaRug.com uses FedEx as its primary source of transport. CatalinaRug.com customers may choose from Basic Ground shipping, Express Ground shipping, Second Day Air, or Next Day Air shipments. Please note that only those orders shipped via Basic Ground shipping, qualify for free shipping within 48 states of the United States only, therefore not including Alaska and Hawaii..[/toggle]

[toggle title_open=”7) How much will I have to pay for shipping?” title_closed=”7) How much will I have to pay for shipping?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Free shipping is available on all orders shipped via FedEx Standard Shipping option to addresses within US, excluding AK and HI.[/toggle]

[toggle title_open=”8) Do you ship to APO/PO Boxes? ” title_closed=”8) Do you ship to APO/PO Boxes? ” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We regret that at this time we are unable to ship our products to APO or PO Box addresses.[/toggle]

[toggle title_open=”9) How long does shipping take?” title_closed=”9) How long does shipping take?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]For those orders shipped via FedEx Basic Ground to residences within the US, you may generally expect your delivery to arrive within 5 business days of order processing. Please note that consignment orders held in an overseas inventory may take longer to arrive.[/toggle]

[toggle title_open=”10) Can I track my order while in shipment? How?” title_closed=”10) Can I track my order while in shipment? How?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]After you have placed your order, you will receive a confirmation email from CatalinaRug.com. Once your order has been shipped, we will contact you again with the necessary shipping/tracking information. You may use that information to login at the FedEx website to track your shipment by confirmation number OR click on the link provided on CatalinaRug.com homepage.
Alternatively, you may login at CatalinaRug.com to check the status of your order. From the homepage of the site, select My Account at the top of any page and enter your email address and password. A selection of options will be presented, check “ORDERS” or “ORDER STATUS” to track your order.[/toggle]

[toggle title_open=”11) How is my rug packaged for safe shipment?” title_closed=”11) How is my rug packaged for safe shipment?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Your rug will arrive tightly and carefully wrapped to best preserve it during its journey from CatalinaRug Inc, to your door. While wrapped in its original packaging, the rug may appear to be quite small in comparison to what one might expect. Don’t be fooled by its small package size! Following a thorough wash and dry process, your rug is folded up as small as possible before being rolled up tightly for safe packaging and shipment.[/toggle]

[toggle title_open=”12) What happens if my rug is damaged or lost while in transit to me? Who is responsible?” title_closed=”12) What happens if my rug is damaged or lost while in transit to me? Who is responsible?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Because of the way our rugs have been packaged, and because of our long-standing relationship with our trusted transport provider, please note that damage and/or loss during shipment is a rare occurrence. Nonetheless, CatalinaRug.com takes careful precaution to ensure our customers are inconvenienced as little as possible under such circumstances. That means full insurance coverage has been provided by CatalinaRug.com in order to cover the cost of such loss in the rare case this should occur.[/toggle]

[toggle title_open=”13) When I un-wrap my rug I see slight folds & creases. How can I get rid of them?” title_closed=”13) When I un-wrap my rug I see slight folds & creases. How can I get rid of them?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Because your rug has been folded and/or rolled up tightly for safe and efficient transport, you’ll note that in some cases the rug may curl along edges, or show creases along lines where it has been folded. Never fear- to remove the ‘curl’, simply place something heavy (but safe!) like a stack of books on the curling edge. After a few days, the rug will lay flat, as it should. Ridding your rug of any creases is even easier. Simply allow for regular traffic over the rug, and creases will be put to an end shortly following its debut.[/toggle]

[toggle title_open=”14) What if I don’t like the rug after I receive it?” title_closed=”14) What if I don’t like the rug after I receive it?” hide=”yes” border=”yes” style=”default” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Customer Satisfaction is our #1 goal at CatalinaRug.com. Your satisfaction is completely guaranteed with our 30-Day Satisfaction Guarantee. If, for any reason you are not 100% satisfied with your purchase, return it within 30 days and we will exchange it or refund the purchase price, whichever you prefer. Please Note: It can take up to 5-7 days for a credit to appear or 8-10days to receive a refund check.