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INFORMATION
Worry Free Return:
We are Pleased to announce our worry free return service that includes FedEx picking up the product at your door and insurance of your item back to us. It's easy and you can't beat the price. please e-mail (rugfine@catalinarug.com) Or call us (1-800-516-9373) we will give you specific instructions about how to return your items. Please note that clients are responsible for return shipping.
Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and use tape to secure it. Please MAKE SURE to print the ID number of the rug and your name on the package.
Please note that we inspect the rug upon arrival and items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 30 days.
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1) What shipping options are available to me as a CatalinaRug.com customer?
CatalinaRug.com uses FedX as its primary source of transport. CatalinaRug.com customers may choose from Basic Ground shipping, Express Ground shipping, Second Day Air, or Next Day Air shipments. Please note that only those orders shipped via Basic Ground shipping, qualify for free shipping within US.
2) How much will I have to pay for shipping?
Free shipping is available on all orders shipped via FedX Standard Shipping option to addresses within US, excluding AK and HI.
3) Do you ship to APO/PO Boxes?
We regret that at this time we are unable to ship our products to APO or PO Box addresses.
4) How long does shipping take?
For those orders shipped via FedX Basic Ground to residences within the US, you may generally expect your delivery to arrive within 5 business days of order processing. Please note that consignment orders held in an overseas inventory may take longer to arrive.
5) Can I track my order while in shipment? How?
After you have placed your order, you will receive a confirmation email from CatalinaRug.com. Once your order has been shipped, we will contact you again with the necessary shipping/tracking information. You may use that information to login at the FedX website to track your shipment by confirmation number OR click on the link provided on CatalinaRug.com homepage. Alternatively, you may login at CatalinaRug.com to check the status of your order. From the homepage of the site, select My Account at the top of any page and enter your email address and password. A selection of options will be presented, check “ORDERS” or "ORDER STATUS" to track your order.
6) How is my rug packaged for safe shipment?
Your rug will arrive tightly and carefully wrapped to best preserve it during its journey from CatalinaRug Inc, to your door. While wrapped in its original packaging, the rug may appear to be quite small in comparison to what one might expect. Don’t be fooled by its small package size! Following a thorough wash and dry process, your rug is folded up as small as possible before being rolled up tightly for safe packaging and shipment.
7) What happens if my rug is damaged or lost while in transit to me? Who is responsible?
Because of the way our rugs have been packaged, and because of our long-standing relationship with our trusted transport provider, please note that damage and/or loss during shipment is a rare occurrence. Nonetheless, CatalinaRug.com takes careful precaution to ensure our customers are inconvenienced as little as possible under such circumstances. That means full insurance coverage has been provided by CatalinaRug.com in order to cover the cost of such loss in the rare case this should occur.
8) When I un-wrap my rug I see slight folds & creases. How can I get rid of them?
Because your rug has been folded and/or rolled up tightly for safe and efficient transport, you’ll note that in some cases the rug may curl along edges, or show creases along lines where it has been folded. Never fear- to remove the ‘curl’, simply place something heavy (but safe!) like a stack of books on the curling edge. After a few days, the rug will lay flat, as it should. Ridding your rug of any creases is even easier. Simply allow for regular traffic over the rug, and creases will be put to an end shortly following its debut.
9) What if I don’t like the rug after I receive it?
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Why Catalina Rug?
- Free FedEx Shipping
- Free Rug Padding
- 30 Day Money-Back
- Lowest Prices
- Order by 12pm PST and
- We'll Ship the Same Day
Client Feedback
Beautiful rug. Nicer than photos. Excellent packaging. Fast shipping.
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